Frequently Asked Questions

You can apply for Residence by creating a profile and online application on StarRez Portal X – please click here to apply now (will open a new window). Applications will be accepted at any time, on a first-come, first-serve basis with priority given to Saint Paul University students.

Please note: When you apply for Residence you are required to pay a $700.00 deposit that is applied towards your residence fees.

A deposit of $700.00 is required with all applications for Residence. Your deposit holds your room and contributes to the payment of your total residence fees. Payment for your residence deposit can be made by American Express, Visa, Mastercard, certified cheque, or bank draft. Cash or Interac transactions can be made in person at the Residence.

Acceptance emails will be sent out as necessary depending on time of year and availability. Feel free to correspond with the residence directly to get an up to date timeline.

In the acceptance email you will receive instructions on how to complete the rest of your acceptance details online. The acceptance details will need to be completed online and asks you important information related to contact and health information, payment information, emergency contact information and personality profile questions. You will also be asked to review and accept the Student Residence Agreement which is a legal document that serves as the contract between you and the Residence. Please ensure that you read it carefully and keep a copy for your records.

If you do not wish to complete your acceptance online, paper copies of the acceptance forms can be requested from the Residence.

If you are unable to meet the payment options as outlined please contact one of the Residence Managers to set up a Payment Plan.

It is strongly recommended that these contacts are the parents or legal guardians of the resident. As the Primary or Secondary Contact you will serve as an emergency contact and you may also be contacted if any other significant concerns or problems arise with the resident. In the case where the Primary contact is unavailable, the Secondary contact will be contacted. Once the Residence is provided with this contact information, the Manager will notify the Primary and Secondary contacts, via the supplied e-mail, that they have been identified as Primary/Secondary Contacts for the Resident. This e-mail will outline the role and responsibility of the Primary/Secondary Contact and provide the Primary/Secondary Contacts with the opportunity to opt-out of this role.

You are required to complete your acceptance information within 4 days in order to guarantee your spot at Residence.

Please provide your details on the Medical, Accessibility, and Special Consideration section when completing your acceptance information to provide us with more information about how we can support your success in Residence. Students requiring special accommodations on campus are encouraged to also contact the Disability Services office on campus.

If you are not completing your acceptance information online, please complete our Request for Special Consideration Form to provide us with more information about how we can support your success in Residence.

The official move-in date(s) for Residence are as follows.

Summer Semester 2023

Move-In Day: June 9, 2023
Move-Out Day: August 31, 2023

Fall Semester 2023

Move-In Day: September 2, 2023
Move-Out Day: December 22, 2023

Academic Year 2023-2024

Move-In Day: September 2, 2023
Move-Out Day: April 25, 2024

Winter Semester 2024

Move-In Day: January 6, 2024
Move-Out Day: April 25, 2024

You may move-in early or move-out late however there are specific dates and fees that apply.

Fall & Academic Year 2023-2024

Early Move-In Days: August 31, 2023
Fees: $37.50/day

Late Move-Out Days: April 25-28, 2024
Fees: $37.50/day

Winter Semester 2024

Early Move-In Days: December 30, 2023
Fees: $37.50/day

Late Move-Out Days: April 25-28, 2024
Fees: $37.50/day

If you need to move-in earlier or move-out later than the above posted date(s), please contact the Residence directly.

Everyone who is accepted into Residence must fill in “Profile Questions” which is available when completing the acceptance process online. The Residence will select a roommate for you based on your answers to the “Profile Questions”. You may request to live with your friends while in Residence, as long as you have both been accepted and you both request to live with each other. Please note that there are no co-ed suites available.

Academic Year
In August we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate in order to get to know them better.

Winter or Summer Semesters
Prior to moving in we will email out a confirmation of roommate notice which will include the name and contact information of your roommate. If you have not already done so, you can contact your roommate and get to know them better. Please refer to the Residence Life section of the website. Here you will find important questions you can ask your roommate in order to get to know them better.

You will find out who your roommate is, however we do not give out your room number prior to your arrival. The reason for this is that changes to our room registry may occur before you arrive and we want to ensure we provide you the correct information about your room. This information will be given to you upon your arrival.

At this time the Saint Paul University Residence does not require or offer meal plan options.

Yes they are! The Residence offers bi-weekly light housekeeping services to our residents.  This means that every two weeks a housekeeper will come to your suite and clean your bathroom and kitchen areas of your suite. Housekeeping staff are not to touch your personal belongings, therefore to allow for a full cleaning you must make sure your counters, table tops, floors and shower areas are clear of any items.  Please be aware that our housekeeping staff will not enter your bedrooms. Your bedrooms are the student’s responsibility to clean.  The Residence has vacuums available for your use at the front desk.

If something is damaged or gets broken in your suite, you can come down to the Residence front desk and fill out a maintenance requisition form. This form authorizes our staff to enter you room to repair the damages you have requested. Some requests may take time to complete, so we ask that you be patient. If it is an emergency we ask that you alert our staff to the situation. Please note that any damage to the suite that has occurred at the fault of the resident will be billable.

The Residence front desk is open 24 hours a day 7 days a week.  We are available for questions, comments and/or concerns at anytime.

The Residence does not offer any family or co-ed accommodations.

Parking is available through the Multi-Services Centre at Saint Paul University.

The residence front desk is located at the main entrance of the building and is staffed 24 hours a day 7 days a week. They are there to ensure everyone’s safety. Video cameras are located in all common areas, hallways and entrances. You will also have electronic access to your suite door as well as a hard key for your bedroom.

All cooking devices must have automatic shutoff, be approved by CSA, and must not have an open element (for example hot plates and indoor grills are not permitted). All appliances will be checked for approval by a Residence staff member.

Your Residence staff are often organizing events that are educational, social and fun. These events allow you to meet people in your residence community. Keep an eye out for posters, emails and residence social media pages to find out about events coming. Be sure to let Residence staff know why type of activities you would like to see in Residence.

If you are disturbed at anytime, please notify the front desk and they will do their best to address the issue. Please be respectful of the time of day and your own level of volume.

Please refer to the cancellation policy located here: Termination and Cancellation Policy

Cancellations occur prior to move-in. If you wish to cancel your residence application or the Student Residence Agreement, you must cancel through My Housing Portal prior to move-in.

Withdrawals occur after move-in. If you wish to withdraw from residence, please contact the front desk for a Residence Withdrawal Form. You must return it to the front desk within 5 business days of the anticipated departure date.

Cancellations will not be accepted over the phone. Please note that the Residence operates independently from the Institution and if you cancel your application or enrolment at the Institution, you will also need to cancel your Residence application. Refunds will be issued by the Manager as detailed in section 8.06 of the Student Residence Agreement.

We would be happy to have you come and visit the Residence prior to your arrival. Stop by for a quick tour or spend the night, pending availability, at a reduced rate. Residence can accommodate applications and their families. Please contact the residence directly for more information.

Residents can apply to stay during the Winter break by completing the Winter Break Extension request form that typically goes out in November. There is an additional charge to stay during the Winter break period as per Section 1.03 of the Student Resident Agreement. Please contact the front desk regarding staying in residence over the winter break.

WINTER BREAK 2023
Start: December 22, 2023
End: January 6, 2024

The Residence is a “designated Residence” for property tax and rent purposes, meaning that Residence fees cannot be claimed on income tax returns. The only claim that is allowed is $25.00 for the year (with no receipt necessary), as directed by the Ontario government: 5006-TG, T1 General 2012 – ON-BEN Application for the 2017 Ontario Trillium Benefit and the Ontario Senior Homeowners’ Property Tax Grant. For this reason, the Residence does not issue tax receipts for Residence fees.