Privacy policy
Welcome! Saint Paul Residence publishes this Privacy Policy to inform you about how we collect, use, share, and protect your personal information in our activities.
We also inform you of your rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada. You can request access to your personal information, and if you find any errors, you can ask us to correct them. Click here for full details about your rights!
If you have any questions about the content of this policy, don’t hesitate to contact us. You can email us, call us, or visit us in person:
150 Hazel Street
Ottawa, ON K1S 5T8
Phone: 613 236-3131
When does this privacy policy apply?
Our Privacy Policy applies when we collect and process your personal information in the following circumstances:
- You browse our website: www.residencesaintpaul.ca;
- You visit our social media pages;
- You communicate with us via phone, email, SMS, or through our website and/or social media;
- You fill out and submit the online registration form;
- You pay your deposit and rental fees;
- You participate in our online satisfaction surveys; and
- You receive our promotional communications.
However, this policy does not apply when you click on links that take you to websites, apps, or external services provided by third parties. Take the time to read the privacy policies of these third parties to learn how they collect and process your personal information!
Here’s a full, clear, and natural English translation of your privacy-related text, adapted for a website or student handbook:
What is Personal Information?
Personal information is any information that allows us to identify you, directly or indirectly, such as your name, address, phone number, opinions, and preferences.
Personal information can also include “cookies” and other electronic data we use, which automatically collect personal information.
A cookie is a small text file used to track your online behaviour and preferences in order to improve your experience and enhance the content of our website to better meet your needs. These text files are placed on your computer or mobile device when you visit our website.
What personal information do we collect and why?
We collect and process your personal information when:
- you fill out the online registration form: name, address, email, phone number, date of birth, your gender, your emergency contact details, the details of the guarantor for parental consent, your school information, housing-related information, the type of roommate you are looking for, and your lifestyle habits. We will also ask for your consent before sharing your contact details with your roommate or publishing your phone number in our directory.
- you make your deposit payment: we use Stripe; we do not collect your financial information for the deposit. Stripe is a payment provider compliant with PCI DSS security standards.
- you pay the rent for your room: credit card number, bank account number, financial aid, international bank transfers.
- you choose your roommate: their first and last name.
- you communicate with us (by phone, email, SMS, or via the website or social media): your message, any attachments, your “likes,” your email, and your phone number.
- you participate in our online satisfaction surveys: your opinions, preferences, ideas, and details of your experience.
- you participate in social activities organized at Saint Paul Residence: with your consent, photos may be taken to publicize the activity on our social media accounts.
- you interact with us on social media (Facebook, Instagram, and YouTube): your messages, the content you share, your “likes,” your opinions, and preferences. You can read the section “How do we use cookies?” for more information about our use of cookies.
- you visit our website: your unique ID, your IP address, the geolocation of your IP address. You can read the section “How do we use cookies?” for more information about our use of cookies.
- you register at Saint Paul University: name, address, email, and phone number to send you communications and inform you about the benefits of living at the Residence.
- you register at Saint Paul Residence: you will likely receive communications by email and/or phone for important follow-ups regarding your stay at the Residence.
This personal information is important to collect and process so that we can:
- register you at the Residence;
- manage your stay at the Residence;
- ensure your safety;
- pair you with a roommate who shares the same interests as you;
- process your deposit payment and reserve your place at the Residence;
- process your rent payment; respond to your questions or information requests;
- promote the benefits of living at the Residence;
- inform you about social activities at the Residence and other information relevant to your life at the Residence;
- inform you of your rights and obligations as a resident; listen to your ideas and opinions; improve our services at the Residence; and ultimately… provide you with an amazing experience at the Residence!
Sometimes we collect personal information by asking for your clear and informed consent. We will ask you to check an empty box, for example, and we will explain why we are collecting this information. In this case, you are free to refuse to give us your consent!
We will sometimes send you communications to promote the benefits of living at the Residence. These messages are sent to you because you registered at Saint Paul University and live a bit far from the campus! We do all this in accordance with the Canadian Anti-Spam Legislation, but if it annoys you, you can unsubscribe by clicking the “unsubscribe” button. You can also email us at info@residencesaintpaul.ca.
How do we use cookies?
When you visit www.residencesaintpaul.ca, we use essential, preference, statistics, and marketing cookies to automatically collect personal information, aggregated data, and anonymous data. These cookies allow us to ensure the proper functioning and security of our website, collect anonymized statistics about our visitors, learn about your preferences, and personalize the ads presented to you when you visit other websites.
Cookies can be set by us or by third-party services. To learn more about our use of cookies, read what follows!
Types of cookies
Essential: These cookies allow us to activate features that are essential to the proper functioning of our website, for example, to ensure security, monitor online activity, and manage the network.
Preferences: These cookies collect data to provide you with certain features and to remember your choices, preferences, and settings in order to improve and personalize your experience. For example, a cookie is used to recognize you from one website to another.
Statistics: We use statistical cookies to generate aggregated and anonymous data and statistics about traffic on our website; the most visited pages, the source of your visit, peak times, your geolocation. Third-party cookies from Google Analytics are also used. This data helps us understand and analyze the effectiveness of our website so that we can improve its content and facilitate navigation.
Marketing: Cookies are stored by us and by our third-party advertising providers to track your online activities. For example, marketing cookies allow us to know your unique ID, your IP address, and the geolocation of your IP address. This information allows us to personalize the online ads presented to you. Feel free to learn more about how Facebook, Google AdWords and YouTube collect, use, and share your data.
What is interest-based advertising?
Saint Paul Residence engages in interest-based advertising, also called targeted advertising. This means that the ads presented to you are personalized according to your online behaviour: the sites you visit, the searches you perform, the articles you read, the videos you watch, the comments you share on social media sites…
This personalization is made possible through cookies and requires the processing of electronic data that is considered personal information under certain laws.
Some tips:
To learn more, you can visit the Digital Advertising Alliance of Canada (DAAC).
You can certainly manage your cookie settings. Browsers and devices provide you with features to control the cookies that are stored on your computer or mobile device. Here are some useful links:
You can also install a Google Analytics browser add-on to prevent sharing your online activity information with Google Analytics. Don’t forget to read the Google Analytics. Privacy policy.
Warning: if you choose to block all cookies, you may not be able to access all the features of a service.
Do we share your personal information?
We share your personal information with service providers who help us deliver our services to you. For example, our types of service providers include: data hosting, online payment Stripe; email Google; our analytics partners Google Analytics and Vimeo; our targeted advertising partners Facebook, Google AdWords, and YouTube; our accounting software; and Jotform forms. We also use Survey Monkey and MailChimp software to communicate with you.
We may be required to disclose your personal information to comply with a legal obligation applicable to you, for example, to comply with a legal requirement, to protect our rights and defend ourselves in a lawsuit or other proceeding, or to prevent/investigate potential wrongdoing related to the delivery of our services.
Where do we store your personal information?
We store your personal information on our local servers.
Some of our service providers’ servers may be located outside Canada, such as in the United States. These countries may have different laws for protecting or providing access to your personal information.
We ensure that we select service providers who have implemented reasonable security measures to protect your personal information. If you have any questions, do not hesitate to contact us.
How long do we keep your personal information?
We will keep your personal information as long as necessary to provide you with Saint Paul Residence programs and services, and in some cases, as required by applicable laws.
Additionally, we use persistent cookies and session cookies. Session cookies are deleted as soon as you close your browser, while persistent cookies remain active on your device for a certain period. For example, Google Analytics cookies remain on your device for two (2) years.
How do we protect the security of your personal information?
The security of your personal information is important to us. Saint Paul Residence has implemented reasonable administrative, technological, and physical measures to properly protect your personal information. Unfortunately, the use of digital tools, browsing the Internet, and electronic storage are not 100% secure. Although we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
What are your rights regarding your personal information?
In Canada, federal and provincial privacy and personal information laws give you certain rights, which may vary depending on the laws applicable to you and the specific circumstances of your request.
For example, you have the right to access your personal information; the right to request that Saint Paul Residence correct your personal information if it is incorrect, incomplete, invalid, or ambiguous. You can also withdraw your consent where applicable.
Do not hesitate to contact us if you have a request for access and/or correction, or if you want to withdraw your consent. We will respond to your request within thirty (30) days.
For any requests:
150 Hazel Street, Ottawa, ON K1S 5T8
Tél. : 613 236-3131
We will attempt to respond to your request at no additional cost. However, we may ask you to pay reasonable fees if the request includes producing a transcript, reproduction, or transmission of your personal information, within the frameworks permitted by applicable laws. In that case, we will communicate the number of fees before processing your request.
Be ready to identify yourself! For security reasons and to prevent fraudulent requests, we may ask you to provide proof of identity with your request. Once the request is processed, we will securely delete your personal information.
Your request may be denied, but if so, we will inform you in writing of the reasons for the denial. We will also provide the necessary information for you to challenge our decision if you wish. If you have feedback on how we responded to your request, write to us at info@residencesaintpaul.com. We want to hear from you! We are always ready to improve our practices and work with you to respond to your request.
Do you want to learn more about your rights? Visit the Office of the Privacy Commissioner of Canada for a wealth of relevant information! If you are a resident of Quebec, you can visit the Commission d’accès à l’information. If you are not satisfied with how we responded to your requests, you can raise your concerns with the Privacy Commissioner and with the Commission d’accès à l’information
Can we update this policy ?
We may make changes to this Privacy Policy. The date of the last update will always be indicated.
Last update: November 11, 2025